Week 2 - Sample Survey

Sample Hub Survey Results

Number of responses

42 members

Work Activity: How members spend their time

Focused work – 82%

Online meetings – 64%

Collaborative work – 38%

Networking/socialising – 34%

Training/events – 12%

Satisfaction

Highly rated

Friendly atmosphere – 4.7/5

Natural light – 4.5/5

Cleanliness – 4.4/5

Location – 4.6/5

Kitchen Facilities – 4.2/5

Lower ratings

Distractions – 2.2/5

Artificial Light – 2.2/5

Temperature – 3.0/5

Availability of quiet space – 2.9/5

Furniture comfort – 3.1/5

Community

I feel welcome when I use this hub – 4.5/5

I have met new people from using the hub – 3/5

I regularly spend time in shared or communal spaces – 2.2/5

The hub has spaces that support spontaneous interactions – 2.2/5

I have developed valuable professional connections here – 3.8/5

Open comments

"Everyone is so friendly.”

"The kitchen is always busy and well used."

"I can hear people talking in the phone booths; they aren’t full soundproof."

"I usually leave around lunch when the hub gets busier."

"The windows are great but I wish they opened."

"It's friendly but I sometimes don't know if it’s okay to chat in the coworking space; I don’t want to disturb others."

"I tend to grab a coffee and head straight back to my desk.”

"The furniture looks great but isn't comfortable for long periods."

"I don’t think I’ve met the people working on the first floor."

“I used to work from another hub that had a lot of plants and it was really nice.”

"The Christmas meetup was a great idea for meeting other members."

REFLECTING ON SURVEY RESULTS

1 What themes are emerging?

2 What strengths should the hub protect?

3 What member needs are not currently being met?

4 As the hub manager...

What would you investigate before making any design changes?